Terms & Conditions SlotsMY — A Complete Guide to Using the Malaysian Platform

2. Eligibility & Registration

To register and use SlotsMY's services, you must meet all of the following eligibility criteria:

• Be at least 18 years of age at the time of registration.
• There are no legal restrictions in your place of residence prohibiting the use of online casino services.
• Register using personal information that is truthful, accurate, and complete.
• Have never had a SlotsMY account closed previously due to a breach of terms.
• Not an officer, employee, or immediate family member of a SlotsMY employee.

During the registration process, you are required to provide your full name, an active Malaysian phone number, a valid email address, and a secure password. All such information is subject to SlotsMY Privacy Policy.

3. User Account

3.1 One Account Per User

Each user is permitted to hold only one active account at SlotsMY at any given time. Registering multiple accounts — whether under the same or different names, or using another person's information — is strictly prohibited and constitutes a serious breach of these terms. SlotsMY employs advanced detection systems to identify duplicate accounts. If such a violation is discovered, all associated accounts will be closed and all balances and winnings will not be returned.

3.2 Password Security

You are solely responsible for keeping your SlotsMY account password confidential. Never share your password with anyone, including family members. SlotsMY will not be held liable for any loss or damage arising from unauthorised use of your account by a third party. If you suspect your account has been accessed without your authorisation, contact SlotsMY customer support immediately.

3.3 Information Updates

You are responsible for keeping your account information current and accurate. Any changes to your phone number, email address, or payment details must be updated promptly via your account settings page. SlotsMY is not responsible for any issues arising from outdated or inaccurate account information.

4. Deposits & Transactions

SlotsMY supports a range of deposit methods that are recognised Malaysian digital payment options. All transactions are processed in MYR only.

4.1 Accepted Deposit Methods

The following deposit methods are available at SlotsMY:

• Touch 'n Go eWallet
• DuitNow QR
• FPX — Internet Banking (Maybank2u, CIMB Clicks, Public Bank, RHB Bank, and others)
• GrabPay
• Boost
• ShopeePay

4.2 Deposit Limits

The minimum deposit at SlotsMY is RM 10 per transaction. There is no fixed daily maximum deposit limit; however, SlotsMY reserves the right to set limits based on account tier and transaction history. Deposits are typically processed instantly, with the balance credited to your account within seconds of a successful transaction.

4.3 Failed Transactions

If your deposit fails to process but the amount has already been deducted from your payment account, please contact SlotsMY customer support immediately. Provide proof of transaction such as a screenshot of your payment receipt. SlotsMY will investigate and resolve the issue within 24 business hours.

5. Withdrawal of Winnings

Withdrawal of winnings at SlotsMY is subject to the following conditions, all of which must be met before a withdrawal request is processed:

• The account has completed the full identity verification process (KYC).
• The withdrawal method must match or be related to the deposit method used.
• Any active bonus must fully meet its wagering requirement before the bonus balance can be withdrawn.
• The minimum withdrawal amount is RM 30 per transaction.
• The maximum daily withdrawal limit is MYR 50,000 unless otherwise agreed upon by SlotsMY management.

5.1 Processing Time

Withdrawal processing times vary depending on the method chosen. Withdrawals via Touch 'n Go eWallet and DuitNow are typically completed within 3 to 5 minutes for verified accounts. FPX withdrawals to a bank account may take up to 1 business day depending on your bank. SlotsMY does not charge any processing fees on withdrawal transactions.

5.2 Additional Verification

For withdrawals exceeding MYR 10,000 in a single day, SlotsMY reserves the right to request additional verification, including OTP confirmation via your registered phone number and valid proof of identity. This is a security measure to protect your account.

6. Bonus & Promotions

SlotsMY offers a variety of bonuses and promotions to its users. All bonuses are subject to the specific terms stated on the relevant promotions page. The following general terms apply to all SlotsMY bonuses unless otherwise stated:

• The welcome bonus is exclusively for new members registering and making their first deposit.
• Each user is eligible to claim the welcome bonus once only.
• The standard wagering requirement for bonuses is 20 times (20x) the bonus amount received, unless otherwise stated in the relevant promotion terms.
• Bonuses must be used within the stipulated timeframe — typically 30 days from the date of crediting. Expired bonuses will be automatically deducted from your account.
• Bonuses may not be transferred between accounts or converted directly into cash without fulfilling the wagering requirement.
• SlotsMY reserves the right to modify, suspend, or terminate any bonus program at any time with appropriate notice.

6.1 Bonus Abuse

SlotsMY has a sophisticated bonus abuse detection system. Any attempt to exploit bonuses through multiple accounts, deliberately low-risk wagering to meet wagering requirements, or any other method deemed abusive will result in bonus cancellation, account suspension, and forfeiture of all associated winnings.

7. Game Rules

All games available on SlotsMY — including live baccarat, slots, lottery, Malaysia Super League and EPL football betting, virtual sports, and e-sports — are subject to their respective game rules available within the platform. The following general rules apply:

• The results of all games are final once confirmed by the SlotsMY system.
• Any technical disruption during gameplay will be resolved based on stored system records. Results recorded by the SlotsMY system shall be the definitive reference.
• Confirmed bets cannot be cancelled except through the Cash Out feature, where available for eligible bets.
• For slots and RNG games, all outcomes are generated by a Random Number Generator (RNG) system that has been certified by an independent auditing body.
• For football betting, the odds displayed at the time of placement are the odds that apply, regardless of any changes made after the bet is confirmed.

7.1 Prohibited Activities

The following activities are strictly prohibited on the SlotsMY platform and may result in immediate account closure:

• Using automation software, bots, or third-party tools to play or place bets.
• Manipulating or attempting to manipulate game outcomes through any technical means.
• Colluding with other players to exploit system vulnerabilities.
• Laundering money through gameplay activity on the platform.
• Spreading false information about the SlotsMY platform through any channel.

8. Responsible Gaming

SlotsMY takes responsible gaming seriously and is committed to ensuring all users play within their means. Our platform provides a range of tools to help users manage their gaming activity responsibly:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits from your account settings page. Limits take effect immediately once set.
• Loss Limit: Set a maximum loss limit for your chosen period. The system will block further deposits once this limit is reached.
• Account Pause: If you need a temporary break, you can pause your account for a period of between 24 hours and 6 months.
• Permanent Self-Exclusion: If you feel that gaming has negatively impacted your life, you may apply for a permanent self-exclusion from the SlotsMY platform.

SlotsMY is open to users aged 18 and above only. If you have concerns about your own gaming habits or those of someone you know, please visit our Responsible Gaming us for more information and support resources.

9. Account Suspension & Closure

SlotsMY reserves the right to suspend or close any user account for the following reasons without prior notice:

• Violation of any section of these Terms & Conditions.
• Fraud, money laundering, or any other illegal activity.
• Abuse of bonuses or promotions.
• Multiple account registration.
• Users under 18 years of age.
• Instructions from relevant authorities or regulatory bodies.

In cases of suspension pending investigation, the account balance will be frozen until the investigation is concluded. If the investigation finds no wrongdoing, the account will be reinstated and the balance returned. If you wish to close your account voluntarily, please contact SlotsMY customer support and ensure all balances have been withdrawn before closure.

10. Limitation of Liability

SlotsMY shall not be held liable for any loss, damage, or inconvenience arising from the following situations:

• Internet or network service disruptions that are beyond SlotsMY's control.
• Unfavourable game outcomes for the user in any legitimate game or bet.
• Unauthorised access to a user's account resulting from the user's own negligence in maintaining account security.
• Indirect, consequential, or punitive losses under any circumstances.

In the event of a technical error or system failure affecting a game or transaction, SlotsMY will investigate and provide a fair resolution based on stored system records. The decision of SlotsMY management in such matters is final.

11. Amendments to Terms & Conditions

SlotsMY reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time. Significant changes will be communicated to users via in-platform notifications, email to the registered address, or a clearly displayed notice on the platform's homepage at least 7 days before the changes take effect.

Your continued use of the SlotsMY platform after any changes to the terms take effect will be considered your acceptance of the updated terms. It is your responsibility to review this Terms & Conditions page periodically to stay informed of the latest applicable terms.

12. Contact Us

If you have any questions, concerns, or complaints regarding these SlotsMY Terms & Conditions, you may reach our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week within the SlotsMY platform.
• Email: support@slotsmy.biz — response within 24 business hours.

SlotsMY's customer support team operates in both Bahasa Malaysia and English. For more specific enquiries regarding these terms, you may request to be connected with our compliance team via the Live Chat channel.

By using the SlotsMY platform, you confirm that you have read, understood, and agreed to comply with all Terms & Conditions set out in this document. SlotsMY thanks you for your trust and is committed to providing the best, safe, and responsible digital entertainment experience to all users in Malaysia.