Privacy Policy SlotsMY — Our Commitment to Protecting Your Personal Data

2. Information We Collect

SlotsMY collects several categories of personal information from users for legitimate and effective platform operation. The types of information we collect are as follows:

2.1 Identity Information

• Full name as stated on a valid identity document.
• National identity card number (MyKad) or passport number for identity verification (KYC) purposes.
• Date of birth for age verification — SlotsMY serves users aged 18 and above only.
• Gender (optional).

2.2 Contact Information

• An active Malaysian mobile phone number.
• A valid and active email address.
• Residential address (required for enhanced KYC verification).

2.3 Financial Information

• Payment method details — Touch 'n Go account number, DuitNow ID, bank account number for FPX, or other e-wallet details used for deposits and withdrawals.
• Deposit and withdrawal transaction history on the SlotsMY platform.
• Betting activity records maintained for audit and compliance purposes.

2.4 Technical Information

• IP address and approximate location derived from IP.
• Device type, operating system, and web browser used.
• Access log data including time, date, and pages visited.
• Cookie and related tracking technology data.

3. How Your Personal Data Is Used

SlotsMY uses the personal information collected for legitimate purposes that are directly related to delivering the platform's services to you. The primary purposes for which data is used are as follows:

• Account Management: To create, verify, and manage your user account on the SlotsMY platform, including the required identity verification (KYC) process.
• Transaction Processing: To process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost, ShopeePay, and other available Malaysian payment methods.
• Platform Security: To detect and prevent fraud, money laundering, bonus abuse, and activities that violate SlotsMY's Terms & Conditions.
• Service Communications: To send important notifications regarding your account, security updates, OTP verification, and transaction alerts.
• Responsible Gambling: To monitor gameplay patterns and identify users who may benefit from responsible gambling support — in line with SlotsMY's commitment to user wellbeing.
• Legal Compliance: To meet reporting and compliance obligations under applicable Malaysian law, including anti-money laundering (AML) requirements.
• Service Improvement: To analyse aggregated usage patterns in order to improve the user experience, platform performance, and the development of new features.

4. Sharing of Personal Information

SlotsMY does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes. However, there are certain situations where we need to share information with selected parties to keep the platform running properly:

4.1 Service Providers

SlotsMY works with a select group of third-party service providers to handle specific aspects of platform operations — including Malaysian payment processors (such as FPX, Touch 'n Go, and DuitNow providers), server infrastructure providers, identity verification companies, and security system providers. All service providers are bound by strict data protection agreements and may only use your information for specific, agreed-upon purposes.

4.2 Legal Requirements

SlotsMY may be required to disclose users' personal information to the relevant authorities when mandated by Malaysian law, court order, criminal investigation, or a legitimate request from an authorised law enforcement agency. In such circumstances, SlotsMY will comply with all applicable legal requirements while making every effort to inform affected users to the extent permitted by law.

4.3 Security Protections

In cases where there is a serious threat to the safety of the platform or other users, SlotsMY may share necessary information with relevant security or law enforcement authorities to prevent or investigate illegal activity, fraud, or serious security threats.

5. Data Security

SlotsMY continually invests in security technology and procedures to protect users' personal data from unauthorised access, loss, destruction, or accidental disclosure. The key security measures we have in place are as follows:

• 256-bit SSL Encryption: All communications between your browser and SlotsMY's servers are protected by Transport Layer Security (TLS) 1.3 encryption with 256-bit keys — the strongest industry standard currently available.
• Stored Data Encryption: Sensitive information such as passwords and payment details is stored in encrypted form using irreversible hashing algorithms.
• Multi-Tiered Access Controls: Access to SlotsMY's internal systems that store user data is controlled through multi-factor authentication (MFA) and strict role-based access rights.
• 24/7 Security Monitoring: An automated security monitoring system operates continuously to detect intrusion attempts, suspicious activity, and any anomalies in data access patterns.
• Regular Security Audits: SlotsMY conducts regular internal and external security audits, including penetration testing carried out by independent security specialists.
• Data Backup: User data is regularly backed up to secure, geographically separate server locations to ensure service continuity in the event of a system failure.

6. Cookie Policy & Tracking Technologies

SlotsMY uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and analyse usage patterns. The following types of cookies are used by SlotsMY:

6.1 Essential Cookies

These cookies are essential for the basic operation of the SlotsMY platform and cannot be disabled. They include login session cookies that keep you signed in during an active session, security cookies for request verification, and language preference cookies. Without these cookies, the SlotsMY platform will not function correctly.

6.2 Performance Cookies

These cookies help us understand how users interact with the SlotsMY platform — which pages are visited most often, how long sessions last, and where users encounter difficulties. This information is used in aggregated, anonymised form to improve platform performance and the overall user experience.

6.3 Functional Cookies

These cookies save your preferences — such as display settings, language selection, and game preferences — so you don't have to reconfigure them each time you visit SlotsMY.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the platform. For more information on managing cookies, refer to the help documentation for your web browser.

7. User Rights Regarding Personal Data

As a SlotsMY user in Malaysia, you have specific rights under the Personal Data Protection Act 2010 (PDPA) regarding your personal information. SlotsMY fully respects and upholds these rights:

To exercise any of the above rights, please contact our privacy team by email at support@slotsmy.biz, stating the right you wish to exercise and your account details. We will process your request within 30 business days of receiving a complete submission.

8. International Data Transfers

In the course of operating the SlotsMY platform, some of the service providers we work with may store or process data on servers located outside Malaysia. In all such cases, SlotsMY ensures that these international data transfers are carried out with adequate safeguards through:

• Data processing agreements that comply with internationally recognised data protection standards.
• Use of service providers holding recognised data security certifications such as ISO 27001.
• Regular security assessments of all third-party service providers that handle SlotsMY user data.

SlotsMY prioritises service providers that store data within the Asia-Pacific region where possible, to ensure lower latency and easier compliance with Malaysian local laws.

9. Protection of Children's Data

The SlotsMY platform is strictly for users aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18. SlotsMY's registration process includes age verification mechanisms to prevent access by minors.

10. Data Retention Period

SlotsMY retains users' personal information for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law. As a general guide:

• Active account data: Retained for as long as your account remains active, and for five years after account closure for audit and legal compliance purposes.
• Financial transaction records: Retained for seven years in accordance with Malaysia's legal requirements for financial record-keeping.
• Security logs: Retained for one year for security investigation and fraud detection purposes.
• Support communication data: Retained for two years from the date of your last interaction.
• Cookie and web tracking data: Most cookies expire automatically at the end of a session or within a period of 30 days to 1 year, depending on the cookie type.

Once the retention period has ended and there is no further legal obligation to keep the data, SlotsMY will securely delete or anonymise your personal data using recognised methods.

11. Changes to This Privacy Policy

SlotsMY reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer. When we make significant changes, we will:

• Updating the "Updated" date at the top of this document.
• Displaying a clear notice on the SlotsMY platform homepage for at least 7 days before the changes take effect.
• Sending email notifications to your registered address for significant changes that affect your privacy rights.

Continued use of the SlotsMY platform after the effective date of any Privacy Policy changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how SlotsMY handles your personal data, or if you wish to exercise any of the privacy rights set out in this document, please contact us via:

• Email: support@slotsmy.biz — please state "Privacy Enquiry" in the subject line. We aim to respond within 5 business days.
• Live Chat: Available 24 hours a day, 7 days a week through the SlotsMY platform in both Bahasa Malaysia and English.

For data access, correction, or deletion requests, please include your account details and the nature of your request so we can process it as efficiently and accurately as possible.

SlotsMY is committed to providing transparent and satisfactory responses to all privacy-related enquiries. Your trust is our most valued asset, and we take our responsibility to protect the personal information of every Malaysian user who has placed their confidence in our platform very seriously.